This document outlines your rights and responsibilities as an ac69 member. Please read it carefully before registering or using any of our services — as by using the ac69 platform, you agree to all terms stated herein.
Before diving into the full document, here are six core points from the ac69 Terms and Conditions most frequently asked about by new members.
Only individuals aged 18 and above are eligible to register and use the ac69 platform. Each member is permitted to hold only one active account — duplicate accounts will be suspended immediately.
Every bonus is subject to rollover requirements as specified on its respective promotions page. Bonuses cannot be cashed out without first fulfilling the rollover requirements.
Deposits are processed instantly via all major Malaysian banks and e-wallets. Withdrawals are processed within 3–10 minutes once all KYC verification requirements have been met.
You are solely responsible for the security of your account password. ac69 will not request your password through any communication channel. Suspicious activity must be reported immediately.
All ac69 games use an independently certified Random Number Generator (RNG). The Return to Player (RTP) percentage for each game title is publicly displayed on the platform.
Fraud, money laundering, use of automated software (bots), and system manipulation are strictly prohibited. Violations will result in account suspension and forfeiture of account balance.
Welcome to ac69, an online entertainment platform offering a wide range of gaming options for players in Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and ac69 ("Platform", "We", or "Company").
By registering an account, making a deposit, using any game, or simply browsing the ac69 platform, you automatically acknowledge that you have read, understood, and agree to be bound by all provisions contained in this document, including our Privacy Policy and Responsible Gaming Policy which form part of this agreement.
To register and use ac69 services, you must meet all of the following eligibility requirements without exception:
Each individual is only permitted to hold one (1) active account at ac69. Holding multiple accounts is strictly prohibited, regardless of whether those accounts are registered using different names, phone numbers, email addresses, or payment methods.
You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. ac69 will not be held liable for any losses arising from inaccurate or outdated account information.
You are solely responsible for the confidentiality of your password and the security of your account. ac69 will never request your password via email, live chat, or any other channel. If you suspect your account has been accessed without authorisation, contact our support team immediately.
As part of our commitment to security and compliance, ac69 conducts a comprehensive Know Your Customer (KYC) process. Required documents may include your identity card, bank statement, and proof of address. This process is typically completed within 24 business hours.
Ac69 supports a wide range of deposit and withdrawal methods suited for players in Malaysia. All financial transactions are protected by 256-bit SSL encryption to ensure the security of your funds at all times.
| Transaction Type | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| Deposit (Local Bank) | RM 20 | RM 50,000 | Instant |
| Deposit (E-Wallet) | RM 10 | RM 10,000 | Instant |
| Withdrawal (Local Bank) | RM 50 | RM 30,000 | 3–10 minutes |
| VIP Withdrawal | RM 50 | RM 100,000 | 3–5 minutes |
Ac69 does not charge any processing fees on standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own charges beyond our control.
Withdrawal requests submitted on regular business days are typically processed within 3 to 10 minutes. Requests requiring additional security review may take up to 24 hours. ac69 reserves the right to delay withdrawals that require further verification without prior notice.
Ac69 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.
Deposit bonuses and welcome bonuses are subject to rollover requirements before they can be withdrawn. The exact rollover rate is stated on the Promotions for each offer. Generally, bonus funds must be wagered a specified number of times before any withdrawal is permitted.
Some bonuses carry a maximum winning cap that can be cashed out. This cap, where applicable, will be clearly stated in the relevant promotion terms. Wins exceeding that cap may not be eligible for withdrawal.
Ac69 VIP Program members are entitled to additional benefits including higher withdrawal limits, personalised bonuses, and access to exclusive promotions. VIP eligibility is determined based on playing activity and cumulative deposits. Further details are available on the VIP.
All games on the ac69 platform operate using a Random Number Generator (RNG) certified by an independent body. This ensures every game outcome is entirely random and free from any manipulation.
To ensure a fair and safe playing environment for all members, the following actions are strictly prohibited on the ac69 platform:
Ac69 reserves the right to suspend, restrict, or close any member's account without prior notice if there is reasonable cause, including:
If an account is closed for non-penalty reasons, any valid balance will be returned to the original payment method within 7 business days. Any bonus balance that has not met the rollover requirements will be automatically forfeited.
Ac69 provides its platform on an "as is" and "as available" basis. While we strive to ensure smooth service, we do not guarantee that the platform will be free from interruptions or errors at all times.
Ac69 shall not be liable for any direct, indirect, or consequential losses arising from:
Ac69 is committed to responsible gaming principles and the well-being of our members. Our platform provides the following tools to help you maintain control over your playing habits:
For more information, please visit the Responsible Gaming us.
Ac69 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.
Your continued use of the ac69 platform after any changes take effect constitutes your acceptance of the updated terms. You are encouraged to review this page periodically to stay informed of the latest terms.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, the ac69 customer support team is available to assist you 24 hours a day, 7 days a week.
You can reach us via live chat on the platform or by emailing us at [email protected]. We are committed to responding to every enquiry within 24 hours.